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I as well experienced an complete nightmare of a flight with them. I loaded out their 1500 word complaint kind by cutting it down to the point that even I did not fully grasp what I'd gone through.
I wished to take a second to simply call out the amazing shopper service Connie Sanders in the Dallas Business office gave my wife and I in a very annoying circumstance. Connie went above and past to guarantee we had been cared for and her volume of attention to repairing our problems loaded day was amazing, she single handedly restored my faith with your Corporation and he or she warrants congratulations for that perform that she does.
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Obtain your CEO’s to examine repeat enterprise and after that they're going to realize why They are really continually not making the bottom line. I'm able to Actually state that I’m under no circumstances scheduling along with your airline again. thanks, Sincerely
My husband and I flew from Palm Springs to Ft. Myers Florida, to the return vacation, flight 2233 from Dallas, my spouse Rick Barnes was Slash extremely badly by one thing in the seat when he set our luggage inside the overhead compartment. We known as the Hostess and even though blood was gushing out on the wound, he was presented a band help to include the 5 inch gash in his leg. We were being told that after everyone boarded, the hostess would return with the initial support package and would have to come up with a report.
Upon arrival in Panama with flight AA959 among the two luggages, a Roncato luggage, ( pictures connected ) price €189 arrived broken. I promptly went to the suitable office inside the airport, where by the sole comment was that they handed me a « checking Short article Damage discover », which I enclose herewith. I invested the next day searching for a whole new baggage and seeking to get in touch along with your places of work through the phone quantities indicated on the stated doc with out, on the other hand, receiving any reply – the cell phone is rarely answered and the road goes blank immediately after a number of minutes of ready, irrespective of which variety I dial. I Therefore progress my journey and on my arrival in Miami airport for my return trip (flight AA2198 on March 24) I again try and Get hold of your Workplace for the airport, but the only advice they might give me was to difficulty a grievance by way of your site, which I am now performing. Aside from the above, I do have A further – and probably extra really serious – criticism. At the time of my reservation I compensated an extra $88 ($forty four Every) for extra consolation seats. To my shock, the seats turned out to become the conventional – no more – seats.
3) Could five at HPN we experienced to find chair…woman attendant couldn't press passenger up ramp onto plane, so he walked…..Once we arrived at ORD we had to find chair at another gate….
No agent in sight. Flight 1583 delayed delayed and delayed with no info or updates provided by gate agent. what a nightmare
the AA particular person on the AA terminal for being incredibly snide, when in reality I'd carried out almost everything in my Regulate to have into the aircraft in a well timed style.
I used to be psyched to get to the 3 million mile stage on American Airways also to be awarded a Process Huge up grade. Although my husband and I have a vacation trip booked on American to Frankfort, Germany in April, I decided I wish to use our Update and also have Yet another getaway journey to London. This was not planned, but due to upgrade we made a decision to have an extra trip.
( Continued from remark 191) Additionally, we needed to just take another day of our trip to return on the airport 3 days later on to obtain the vehicle we experienced reserved. When we arrived for our return flight to Charlotte on twelve/five/2015, we boarded flight 875, and one of our suitcases apparently never built it onto the airplane and was remaining in Aruba. After we boarded our connecting flight to Boston, I used to be checked in and unveiled to enter the jetway. Whilst I had been heading on to the jetway, I had been instructed I needed to return and hold out from the wall while some handed me by. I had been explained to I needed to “consolidate†my possessions. I had a wallet purse all around my neck against my overall body that measures 3 inches by five inches. I had been instructed I had to consider it off my person and area it inside a canvass bag I had. Are you presently critical???? On board flight 1783, we had been approached by on the list of rudest stewardesses I've you can try here at any time encountered in my lifestyle named Sheila. This plane was unique from one other planes we were on, and our “further place†seating evidently would not allow for us To place our personal items under the seat before us.
On our previous trip the leg on the journey from lax to Dallas was the worst I’ve at any time experienced .The seating was so limited I could not go through a journal because of the tightness with the seating I believe the airplane was an A 320 ,you should Call me you will discover a pair matters in regards to the service on the whole,thank you, Brian Galbally
Their service has long been horrendous. Just after I didn't catch a connecting flight to my grandmother’s funeral since they only experienced a single mechanic in all the airport, they agreed to buy my resort costs. However, it took them 3 months to have back to me, and by the time I acquired the Verify, it had by now been cancelled.